This Telehealth Consent explains how telehealth services may be provided through the Achilles Health® platform. By using the Achilles Health® Services, completing an assessment, submitting information, or proceeding with provider review, you consent to receive care through telehealth where permitted by applicable law.
Achilles Health® is not a pharmacy and does not itself practice medicine. Medical services, if available, are provided by independent US-licensed providers or affiliated clinical partners.
1. What Telehealth Is
Telehealth is the delivery of health-related services and clinical information through electronic communications between a patient and a provider who are in different locations. Telehealth may include online questionnaires, secure messaging, uploaded photos or documents, remote provider review, and other electronic communications. A live video or phone visit may not always be required unless requested by a provider or required by law.
2. Asynchronous Care
Care through Achilles Health® is often delivered asynchronously, meaning a US-licensed provider reviews your information and communicates with you at separate times rather than during a real-time visit. Asynchronous telehealth may not be appropriate for all medical conditions.
3. Provider Review
The information you submit through assessments, intake forms, secure messages, and uploads is reviewed by an independent US-licensed provider to determine whether treatment is clinically appropriate for you.
4. No Guarantee of Prescription
Completing an assessment, checkout, payment authorization, or account creation does not guarantee that treatment will be prescribed. Prescription treatment, if any, is provided only after a US-licensed provider reviews your information and determines that treatment is clinically appropriate.
5–7. Benefits, Risks, and Your Responsibilities
Potential benefits include convenient access to licensed providers and discreet communication. Risks and limitations include insufficient information for decision-making, delays due to technology failures, and rare privacy breaches. You are responsible for providing complete, accurate information and following provider instructions.
8. Emergency Care
If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately. Achilles Health® should not be used for emergencies.
9–13. Records, Prescriptions, Withdrawal, Availability, and Contact
Your information may become part of your medical record and may be shared as described in the Privacy Policy. If prescribed, treatment may be sent to a licensed dispensing pharmacy. You may withdraw consent by discontinuing use of the Services. Services may not be available in all states. Questions: support@achilleshealthandwellness.com.
